Sales Support Representative
3.
4 Marion, OH Marion, OH Full-time Full-time $21 an hour $21 an hour MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70
years! MSC is a 12 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
The In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring:
FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program 401k (with a matching program) / Roth IRA Company Discounts PayActive/On-Demand Pay Paid vacation, Sick Days, You Days and Holidays The Sales Support Representative is responsible for assisting the Business Development Team in growing our focus products and building strong relationships with identified key accounts.
Responsibilities and Duties:
Support the Business Development Team in servicing various key accounts by collecting and submitting the required documentation for pending patient orders Conduct care calls to patients post set up to ensure they are satisfied with their support Run reporting for key accounts to provide order status updates Be accessible for assigned key accounts to help work through any patient care challenges Be accessible for patients referred by key accounts who need issue resolution Learn and understand the required information and documentation that is needed in order to proceed with a patient's orders Support potential key accounts to help grow them into key accounts Work with referral source staff to ensure documentation is obtained, complete and accurate Work within EMR systems to obtain needed documentation to complete orders Review cancelled orders and identify opportunities to recover and complete orders Review documentation for completeness and accuracy prior to submission.
Submit documentation to Customer Service Department for processing in a timely manner Perform other related duties as directed.
Qualifications:
Education:
Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements:
Minimum of 1 year of progressively responsible customer service or sales experience Ability to work with excel Excellent skill set in communication and customer relations Detail oriented with excellent interpersonal and organizational skills Ability to work autonomously Previous experience in referral intake and/or medical billing is preferred Pay no less than $21/hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Marion, OH Marion, OH Full-time Full-time $21 an hour $21 an hour MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70
years! MSC is a 12 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
The In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring:
FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program 401k (with a matching program) / Roth IRA Company Discounts PayActive/On-Demand Pay Paid vacation, Sick Days, You Days and Holidays The Sales Support Representative is responsible for assisting the Business Development Team in growing our focus products and building strong relationships with identified key accounts.
Responsibilities and Duties:
Support the Business Development Team in servicing various key accounts by collecting and submitting the required documentation for pending patient orders Conduct care calls to patients post set up to ensure they are satisfied with their support Run reporting for key accounts to provide order status updates Be accessible for assigned key accounts to help work through any patient care challenges Be accessible for patients referred by key accounts who need issue resolution Learn and understand the required information and documentation that is needed in order to proceed with a patient's orders Support potential key accounts to help grow them into key accounts Work with referral source staff to ensure documentation is obtained, complete and accurate Work within EMR systems to obtain needed documentation to complete orders Review cancelled orders and identify opportunities to recover and complete orders Review documentation for completeness and accuracy prior to submission.
Submit documentation to Customer Service Department for processing in a timely manner Perform other related duties as directed.
Qualifications:
Education:
Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements:
Minimum of 1 year of progressively responsible customer service or sales experience Ability to work with excel Excellent skill set in communication and customer relations Detail oriented with excellent interpersonal and organizational skills Ability to work autonomously Previous experience in referral intake and/or medical billing is preferred Pay no less than $21/hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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